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PRIVACY POLICY
Access to the Web and the Content included therein does not imply any guarantee regarding the suitability of the Web and the Content included therein for particular or specific purposes of the User.
JUANITA HOSTAL may establish limitations and/or additional conditions for the use and access to the Web and the Content, which must be observed by the User in any case.
3.1. Access and Use of the Web.
Unless otherwise provided, the use of the Web will be free of charge, without prejudice to the connection cost through the corresponding telecommunications network contracted by the User.
The User acknowledges being over eighteen years old, is also aware and voluntarily and expressly accepts that the use of the Web is carried out in any case under their sole and exclusive responsibility.
In order to register and access certain services or restricted areas of the Web, the User must be over 18 years old and provide truthful, accurate, complete, and current information.
The registered User will be responsible at all times for the custody of their password, thereby assuming any damages that could arise from its misuse, as well as the transfer, disclosure, or loss of the same.
The User commits to immediately notify JUANITA HOSTAL of any event that allows the improper use of identifiers and/or passwords, such as theft, loss or unauthorized access, in order to proceed with their immediate cancellation.
The registered User may not assign or transfer, in any case, their condition as a registered user or the access credentials to third parties.
Participation in forums, comments, reviews or any other interactive space of the Web must be carried out with respect to these norms of use, with JUANITA HOSTAL reserving the right to withdraw any content that is offensive, illegal, or contrary to these conditions.
The User is obliged to comply with the CGU, as well as to comply with the special warnings or instructions contained in the Web and to act always according to the law, good customs and the requirements of good faith, using their utmost attention considering the nature and consideration of the service they enjoy. To this effect, they shall refrain from using the Web in any way that may impede, damage or deteriorate the normal functioning of the same, the assets or rights of JUANITA HOSTAL, its suppliers, its distributors, the rest of the User or in general of
any third party. Specifically, and without this implying any restriction on the obligation generally assumed by the User in accordance with the previous section, the User is obliged in the use of the Web:
To use the Web for unlawful, illegal purposes or contrary to what is established in these CGU, to good faith and public order.
Not to introduce, store, or disseminate on or from the Web any information or material that is defamatory, injurious, obscene, threatening, xenophobic, pornographic, advocating terrorism, incites violence, discrimination based on race, gender, ideology, religion or that in any way harms the form, public order, fundamental rights, public freedoms, honor, privacy or the image of third parties and in general the current regulations.
Not to introduce, store or diffuse through the Web any computer program, data, viruses, code, or any other instrument or electronic or physical device that is capable of causing damage to the Web, any of the services, or any of the equipment, systems or networks of JUANITA HOSTAL, of any User, of the Suppliers or Distributors of JUANITA HOSTAL or in general of any third party, capable of causing any type of alteration or preventing the normal functioning of the same.
To impersonate other users, provide false or inaccurate data, or perform any action that may mislead about the identity of the user.
Not to introduce, store or disseminate through the Web any content that infringes intellectual property norms, industrial or third-party rights, or in general any content which they do not hold, in accordance with the law, the right to make available to third parties.
To not reproduce, copy, distribute, make available or in any other way publicly communicate the contents of the Web without the express authorization of the holder of the corresponding rights.
To not perform acts of spam, unauthorized advertising or mass sending of emails through the Web forms.
3.2. Access and Use of the Contents.
The Contents of the Web are made available to the User with information coming from both own and third party sources.
JUANITA HOSTAL strives to ensure that the Contents are of the highest possible quality and are reasonably up-to-date, but does not guarantee the usefulness, accuracy, completeness, relevance and/or timeliness of the Content.
I.- DATA CONTROLLER
- IDENTITY: BIJOM JUANITO, S.L.
- C.I.F. / N.I.F.: B65713000
- ADDRESS: C/ DE LA PAZ, 44 PTA. 5, 46006 VALENCIA (VALENCIA)
- PHONE: 971314828
- E-MAIL: info@juanitahostal.com
II.- RECIPIENTS OF PERSONAL DATA
- The provided personal data will not be transferred unless otherwise stipulated in specific treatments.
- Optionally, for the contracting of cloud computing services and/or services for sending emails, communication, as well as other related IT services, personal data may be:
- Transferred to IT service companies located within the European Economic Area (EEA) or,
- In the event that some of our providers or service providers are located outside the European Economic Area (EEA), we guarantee that international data transfers will be carried out in accordance with applicable regulations. In particular, in the case of providers located in the United States, such transfers may be covered under the EU-U.S. Data Privacy Framework (https://www.dataprivacyframework.gov), whose adequacy was recognized by the European Commission on July 10, 2023, or in standard contractual clauses approved by the European Commission.
- Optionally, to administrations and other entities when required in compliance with legal obligations.
III.- LEGAL BASIS THAT LEGITIMIZES THE PROCESSING OF PERSONAL DATA
In each specific personal data processing, we will inform you of the legal basis that legitimizes it.
IV.- RIGHTS
4.1. RIGHT OF ACCESS
It is the right to obtain from the data controller confirmation of whether or not they are processing personal data concerning the data subject and, if so, the right of access to the personal data and to the following information: the purposes of the processing, the categories of personal data concerned, the recipients or categories of recipients to whom the personal data have been or will be disclosed, the period for which the personal data will be stored or the criteria used to determine this period, the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject, or to object to such processing, the right to lodge a complaint with the Spanish Data Protection Agency (AEPD), the existence, if applicable, of automated decision-making, including profiling, and when personal data are transferred to third countries, the right to be informed of the appropriate safeguards applied.
4.2. RIGHT OF RECTIFICATION
It is the right to request the rectification of your personal data if it is inaccurate, including the right to complete data that appears incomplete. It should be noted that by providing us with personal data through any means, you guarantee that they are true and accurate and commit to notifying us of any change or modification of them. Therefore, any damage caused by reason of a communication of erroneous, inaccurate, or incomplete information in the web forms will be the sole responsibility of the interested party.
4.3. RIGHT OF ERASURE
It is the right to request the deletion of your personal data when, among other circumstances, they are no longer necessary for the purpose for which they were collected, or are being processed otherwise or you withdraw consent. It should be noted that deletion will not proceed when the processing of personal data is necessary, among other circumstances, for the compliance with legal obligations or for the establishment, exercise, or defense of claims.
4.4. RIGHT TO RESTRICTION
It is the right to request the restriction of the processing of your personal data, which means that in certain cases you can ask us to temporarily suspend the processing of your personal data or retain them beyond the necessary time when you might need it.
4.5. RIGHT TO WITHDRAW CONSENT
It is the right to withdraw the consent you have provided by checking “I have read and accept the privacy policy” at any time and as specified in the corresponding section “Exercise of rights” or in the specific treatment of commercial communications or Newsletter. It is important to note that this right will not have effect if, among other cases, the processing of personal data is necessary for compliance with a legal obligation, the performance and maintenance of a contractual relationship, or for the formulation, exercise or defense of claims. Likewise, the withdrawal of consent will not have retroactive effects, that is, it will not affect the lawfulness of processing based on consent prior to its withdrawal.
4.6. RIGHT TO PORTABILITY
It is the right to receive personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format, and to transmit them to another controller, provided that: the processing is based on your consent and carried out by automated or computerized means.
4.7. RIGHT TO OBJECT
It is the right to object to the processing of your personal data based on our legitimate interest. We will not continue processing your personal data unless we can demonstrate compelling legitimate grounds for processing that override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.
4.8. RIGHT TO LODGE A COMPLAINT WITH A SUPERVISORY AUTHORITY
If you believe that we are handling your personal data improperly, you can contact us or you also have the right to file a complaint with the Spanish Data Protection Agency (AEPD):
4.9. EXERCISE OF RIGHTS
You can exercise the rights granted to you by sending a letter to the postal address indicated above or via email at info@juanitahostal.com, attaching in both cases a copy of your NIF/NIE/Passport or similar document.
V. SECURITY MEASURES
The responsible person implements appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of the data.
VI. PERSONAL DATA PROCESSING
6.1. GENERIC PROVISIONS
The personal data requested in each specific processing are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed, thus complying with the principle of data minimization.
The personal data requested in each specific processing are strictly necessary, and refusal to provide them would mean that the requested service could not be provided.
The communications of personal data provided for in each specific processing are in some cases necessary for the execution and maintenance of a contract and in other cases for compliance with a legal obligation applicable to the data controller.
6.2. BASIC TREATMENTS
CONTACT FORM
The personal data provided in the contact form will be used solely to respond to inquiries or requests for information and to manage the relationship arising from the inquiry.
The legal basis that legitimizes the processing of personal data is explicit consent by checking “I have read and accept the privacy policy”.
The data will not be transferred to third parties, except under legal obligation or when necessary for the proper provision of the service.
Personal data will be kept for a period of two years from the time it ceases to be processed, without prejudice to the exercise of the rights that assist you as an interested party, unless there arises a contractual or legal relationship that requires longer retention.
E-COMMERCE FORM (E-COMMERCE)
Personal data will be processed to: respond to inquiries, requests, or complaints received through the web form, email, or phone, manage registration as a registered user to allow access to personal area, order history, and billing data, manage and process orders, payments, billing, shipments and returns, as well as comply with legal obligations arising from the contract of sale or reservation and comply with legal obligations arising from tax, accounting, consumer and e-commerce regulations. In case of expressly consenting, informative or promotional communications about products, services, and updates will be sent.
The legal basis that legitimizes the processing of personal data is the explicit consent when ticking “I have read and accept the privacy policy”. As a result, there is compliance with legal obligations in accounting, tax, consumer or data protection matters.
The data will be retained as long as the contractual or commercial relationship lasts and during the legal terms required and as long as the consent is not revoked in cases of sending commercial communications.
The data will not be transferred to third parties except for legal obligation or when necessary for the provision of the service, such as: courier or transport companies, for the delivery of orders, banking entities or payment gateways, for the management of collections and technological providers that provide web hosting, maintenance or support services. All persons in charge of processing guarantee compliance with the GDPR.
No data transfers outside the European Economic Area will be made without adequate guarantees.
Personal data will be retained as long as consent is not withdrawn, unless they must be retained for the maintenance of the relationship between the parties or for the necessary years for the fulfillment of legal obligations.
COMMERCIAL COMMUNICATIONS OR NEWSLETTER FORM
The personal data collected in the context of subscribing to the newsletter will be processed to send information, news, promotions, or related content, manage subscriptions, preferences, and user unsubscribes, through various means such as WhatsApp, email, telephone, or SMS. It should be noted that this type of data processing may involve analyzing the profile of the person concerned to determine their preferences and thus be able to send them information more suitable to their interests.
The legal basis that legitimizes the processing of personal data is the express consent previously given by checking “I have read and accept the privacy policy”.
The origin of the data is directly from the interested person through a subscription form to the newsletter or direct contact by email or telephone.
No data from third parties are obtained without express consent.
You can request to unsubscribe from this type of processing, depending on the medium used, in the following ways:
- Email: Through the link for this purpose found in each of the electronic communications or by an analogous procedure specified in the commercial communication.
- WhatsApp: Requesting to unsubscribe.
- SMS: Requesting to unsubscribe.
- Phone: Requesting to unsubscribe.
The data will not be transferred to third parties, except under legal obligation. However, certain service providers acting as data processors, such as web hosting services, newsletter sending tools, and IT support, may have access to your data, always under a contract that guarantees confidentiality and compliance with current regulations. In the case that the medium used is WhatsApp, as a necessary contractual requirement, personal data will be transferred to WhatsApp Ireland Limited which is located within the EEA.
International data transfers are made from GOOGLE, LLC when using the email application, GMAIL. Data processors: IT services.
The personal data provided for subscription to our newsletter will be retained as long as the user maintains their subscription. In the event of unsubscription or revocation of consent, your data will be deleted unless there are legal obligations that require its preservation.